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You are here: Home  | About Us  | Our Standards 
Our Standards

All employees of Heart of America Medical Center, Heart of America Johnson Clinics and Haaland Estates are expected to abide by our established standards of behavior. We believe that a culture of excellent service is the foundation of who we are and what we do; thus we incorporate theses standards of behavior into our daily attitudes and actions.

Our standards of behavior center around five areas of behavior: appearance, commitment/approach, phone etiquette, privacy and work ethic.

Appearance: Dressing professionally, tastefully and neatly; having good personal hygiene; keeping work environment clean; reporting any potential safety hazard.

Commitment/Approach: Interacting with coworkers in a polite and respectful manner; providing a caring and supportive environment to work; greeting all patients and residents with a smile; offering encouragement and hope to patients and residents; including patients and residents in decisions regarding their care; meeting patients' and residents' immediate needs or finding someone who can.

Phone Etiquette: Answering all phone calls in a professional, friendly manner; attempting to answer all calls within three rings; asking permission before placing a caller on hold.

Privacy: Respecting the privacy of coworkers; being sensitive to conduct while on breaks or in the hallway; assuring privacy is protected when discussing health or personal information with patients or residents; knocking and asking permission before entering a patient's or resident's room.

Work Ethic: Looking for ways to help beyond assigned tasks; completing duties on time and delivering excellent care; practicing self-awareness and being productive with company time; continually improving and developing professional and personal skills in order to exceed the expectations of a patient or resident.

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I always have my mammogram done at Heart of America Medical Center. The staff is kind and caring.
Carol Miiller, Rugby
Heart of America Medical Center      800 South Main Avenue      Rugby, ND 58368      Tel: 701.776.5261      Fax: 701.776.5448      TDD: 701.776.5043